Hi,
I have made my order on 31 May, order number 20200531-0000387.
It has been 2 weeks, and the status is still "Before Shipment". Can you advise why my order has not yet been shipped out? And when you will be shipping it out?
I've even asked via Instagram DM, but your team just "read" it and did not bother to reply.
Please advise. Thank you.
Regards,
Vernice
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